Use case · after-hours patient messages
Answer routine clinic messages after hours.
ClinicBot gives patients a way to ask routine questions and request appointments after the front desk closes—on WhatsApp or your clinic website.
01 — The use case
An after-hours message shouldn’t have to wait until morning
Patients often get time to arrange care outside clinic hours. They may want to check tomorrow’s opening time, ask whether a service is offered, or request an appointment before they forget. A message left unanswered can turn into another call for the front desk the next day.
ClinicBot answers routine questions from the clinic’s published information and can help patients with appointment requests in the same conversation. The team can review threads in the dashboard and take over when a request needs human judgment.
After-hours messaging is not emergency coverage. Clinics should publish their own urgent-care and emergency instructions, and ClinicBot should not be used to assess symptoms or replace clinical advice.
07 — Features
After-hours support with clear boundaries.
Respond when the clinic is closed
Patients can start a conversation on WhatsApp or the website widget outside office hours.
Answer routine questions
Use the clinic’s website information for hours, services, location and published FAQs.
Take appointment requests
Help a patient move from a question to a booking request without a separate form or callback.
Keep staff in the loop
Conversations are available in the clinic dashboard for the team to review.
Use the patient’s preferred channel
Run the receptionist on the website, WhatsApp, or both, depending on the clinic’s plan.
Direct urgent situations appropriately
Clinics should publish their emergency instructions; the AI does not provide urgent clinical triage.
02 — How it works
Set up a useful after-hours message workflow.
Import clinic information
Add the clinic website so the receptionist can answer from its published services, hours and FAQs.
Enable patient channels
Add the website widget and connect WhatsApp when the clinic is ready to use it.
Define staff follow-up
Choose how your team reviews conversations and handles anything that needs a person.
03 — FAQ
Questions about after-hours patient messaging.
Give patients a clear next step after your front desk closes.
Answer routine questions and help patients request appointments on WhatsApp and your website.